The Consumer Duty regulation represents a major shift for financial services organisations
Gone is a checkbox-like approach to customer relationships, replaced by a set of standards that not only put customers at the heart of organisational decisions to an extent not seen before, but also takes a strong stance on how outcomes for customers are measured and evidenced against.
With this point of view, we show you what it means to truly excel in customer-centricity, and how, with the expertise present at Zone, we are your natural partners for lasting success.
Unparalleled expertise
Our extensive financial domain experience, coupled with a wealth of customer experience talent means we know what it takes, and can take you on the path to success with us.
Over the past two months we have taken customer and industry insights to come up with a point of view that provides guidance and a practical approach to help firms not only plan and act on Consumer Duty but create a lasting positive impact on their customers.
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Curious about how all this comes to life?
The best way to understand our impact on our clients’ businesses is to take a look!
