Zone in a nutshell

Zone is an experience consultancy - part of the Cognizant family – made up of strategists, designers, engineers and delivery experts. We transform the businesses the world relies on by creating and orchestrating exceptional experiences for their customers, employees and partners.

Zone does this for some of the world’s biggest brands at every stage of their transformation journey – whether that’s by deeply understanding customers to reimagine the journey, rapidly creating new products and services that deliver value, or by scaling innovation across large-scale enterprises.

Zone’s belief is that it’s not innovation until it’s in the hands of customers. And the agency’s team of 300 practitioners work in multi-disciplinary pods to create award-winning customer experiences for brands such as adidas, Aviva, BMW, Centrica, Electrolux, the FA and the John Lewis Partnership.

We are number 5 in eConsultancy’s Top 100 UK Digital Agencies Report.

30 year old female laughing customer experience expert trying to work but getting interrupted by a big dog
Two customer experience experts putting sticky notes on a whiteboard

We help our clients win by enabling exceptional experiences

Our ambition is to create a positive impact on our clients, one another and society.

Our values

We are so proud of our culture. Zone’s values are what set us apart from everyone else.

They’re what allow us to get the best from ourselves and each other, and they help us build strong and fruitful relationships with our clients.

We are inclusive

We value diverse opinions, backgrounds and ways of thinking with a multi- disciplinary, collaborative approach to solving problems.

We do what we say

We value action and deliver what we promise at speed, which earns trust with clients and colleagues who thrive on feeling empowered to take the lead.

We are kind

We value empathy over ego and insist on a healthy work/life balance so our people feel safe and secure, and know their opinion truly matters.

We say what we believe

We value honest words delivered with respect, and we’re not afraid to have difficult conversations with each other, our clients and partners.